Return & Exchange Policy – BSC | Bayraq Specialty Coffee
Return & Exchange Policy – BSC | Bayraq Specialty Coffee
\\nIn Compliance with E-Commerce and Consumer Protection Regulations in the Kingdom of Saudi Arabia
\\nLast Updated: 2026
\\nWelcome to BSC | Bayraq Specialty Coffee.
\\nWe always strive to provide high-quality products and an exceptional shopping experience for our customers. If there is any issue with your order, you may benefit from the following Return & Exchange Policy.
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1. Return & Exchange Eligibility
\\nCustomers may request a return or exchange in the following cases:
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- Receiving a product different from the order \\n
- Receiving a damaged or defective product \\n
- An error in the order caused by the store \\n
- A manufacturing defect or a clear issue with the product \\n
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2. Non-Returnable Products
\\nDue to the nature of food products, returns or exchanges cannot be accepted in the following cases:
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- The product has been opened or used \\n
- The product was damaged due to improper storage after delivery \\n
- Change of mind after the order has been shipped \\n
- Expiration of the allowed return or exchange period \\n
This is in accordance with consumer protection regulations in the Kingdom of Saudi Arabia.
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3. Return & Exchange Period
\\nRequests for returns or exchanges must be submitted within:
\\n48 hours from the time the order is received
\\nThe store reserves the right to reject any request submitted after the specified period.
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4. Product Condition Requirements
\\nTo qualify for a return or exchange, the product must be:
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- In its original condition \\n
- Unopened and unused \\n
- In the original packaging \\n
- Accompanied by the invoice or order number \\n
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5. How to Submit a Request
\\nTo request a return or exchange:
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- Contact customer service \\n
- Provide the order number \\n
- Send clear photos of the product and the issue \\n
- The request will be reviewed by the support team \\n
- The customer will be notified of approval or rejection within a reasonable time \\n
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6. Shipping Fees
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- If the issue is caused by the store, the store will bear all shipping and exchange/return costs \\n
- If there is no defect or error, the customer may be responsible for shipping fees if applicable \\n
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7. Refunds
\\nOnce the return request is approved:
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- Refunds will be processed using the same payment method used for the purchase \\n
- Refund processing may take between 3 to 14 business days depending on the bank or payment provider \\n
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8. Order Cancellation
\\nOrders may only be canceled before shipment
\\nOnce the order has been shipped, cancellation is subject to the Return & Exchange Policy stated above.
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9. Contact Us
\\nFor inquiries or return and exchange requests:
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Website:
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\\nwww.bscco.sa \\n - \\n
Email:
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\\n[email protected] \\n
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Customer Acknowledgment
\\nBy completing a purchase from BSC | Bayraq Specialty Coffee, the customer acknowledges and agrees to this Return & Exchange Policy.
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